Thank you for shopping with Gen1Pro Nutrition. This shipping policy outlines the rules and guidelines for all orders placed on our website (www.gen1pronutrition.com).
Order Processing:
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.
Gen1Pro Nutrition reserves the right to cancel any order at its sole discretion, in which case a full refund will be issued.
Shipping Rates and Delivery Times:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are as follows:
Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days
Delivery times are estimates and may vary depending on your location, courier delays, or other unforeseen circumstances. Gen1Pro Nutrition is not responsible for delays caused by third-party courier services.
Domestic Shipping:
We currently ship to all locations within India.
Free shipping may be available on orders above a certain order value, as indicated on our website at the time of purchase.
International Shipping:
At this time, Gen1Pro Nutrition does not offer international shipping. We only ship within India.
This policy may be updated in the future. Please check this page periodically for any changes.
Order Tracking:
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment.
If you have not received your tracking information within 3 business days of placing your order, please contact us at contact@gen1pronutrition.com.
Damaged or Lost Shipments:
Gen1Pro Nutrition takes great care in packaging all products. However, if your order arrives damaged, please contact us within 48 hours of delivery with photographs of the damaged item(s) and packaging.
In the event of a lost shipment, please contact us and we will work with the courier to investigate and resolve the issue as quickly as possible.
Gen1Pro Nutrition is not liable for any loss or damage caused by third-party courier services, but we will make every effort to assist you in resolving such issues.
Incorrect Shipping Address:
It is the responsibility of the customer to provide a complete and accurate shipping address at the time of placing an order.
Gen1Pro Nutrition is not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address provided by the customer.
If you realize you have entered an incorrect address, please contact us immediately at contact@gen1pronutrition.com. We will do our best to make changes before the order is dispatched, but we cannot guarantee this.
Returns and Refunds:
If you wish to return a product, please refer to our Returns and Refund Policy available on our website.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Contact Information: If you have any questions about our shipping policy, please contact us at contact@gen1pronutrition.com. Please include your name, order number, and contact details so we can assist you efficiently.
Changes to This Policy: Gen1Pro Nutrition reserves the right to modify this shipping policy at any time without prior notice. Your continued use of this website after any changes indicates your acceptance of the updated shipping policy.
Let me know if you’d like to adjust anything — such as delivery timeframes, shipping zones, or free shipping thresholds — or if you’d like this as a downloadable document!
