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Every dose printed on the label. No proprietary blends.
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Shipping Policy

Last updated August 15, 2026

This policy explains how and when we dispatch and deliver orders placed on gen1pronutrition.com. It forms part of our Terms & Conditions.

Where we ship

We ship within India only. We do not currently accept international orders.

Processing time

Orders placed before 14:00 IST on a working day are usually processed the same day. Orders placed after that, or on a Sunday or public holiday, are processed on the next working day. Dispatch normally happens within 1–2 working days of order confirmation.

Delivery timelines

Estimated delivery times from dispatch:

  • Metro cities: 2–4 working days
  • Other cities and towns: 4–7 working days
  • Remote and North-Eastern regions: 7–10 working days

These are estimates, not guarantees. Delivery may take longer because of weather, strikes, regional restrictions, courier backlogs or other events outside our control.

Shipping charges

  • Orders of ₹999 and above: free standard delivery
  • Orders below ₹999: a flat charge of ₹79
  • Cash on delivery, where available, may carry an additional handling fee shown at checkout

All charges are displayed at checkout before payment. Prices shown on the site are inclusive of GST.

Tracking

You will receive a tracking link by email and SMS once your order is dispatched. Tracking can take up to 24 hours to become active after dispatch.

Incorrect or incomplete addresses

Please check your delivery address and phone number carefully. We are not able to redirect a parcel once it has been dispatched. If a shipment is returned to us because the address was incorrect or incomplete, or because nobody was available across the courier’s delivery attempts, we will refund the order value less the shipping cost actually incurred.

Damaged or missing shipments

If a parcel arrives damaged, do not accept it if the damage is visible at delivery. If you discover damage after opening, contact us within 48 hours of delivery with photographs of the outer packaging and the product, and we will replace it. If tracking shows delivery but you have not received the parcel, tell us within 7 days so we can raise it with the courier.

Undeliverable PIN codes

Some PIN codes are not serviceable by our courier partners. If your address cannot be served, we will contact you and refund the order in full.

Contact

For any shipping question, write to Hello@gen1pronutrition.com or call +91-8076555088.